Customer Service Process:
The customer contacted us by:
1, online message: 【fill out the feedback form】
2, service phone: 0755-27130525
3, on-site consultation: Bao'an District of Shenzhen City Songgang Township Venture Road on the 2nd floor, Building A, 2nd Floor
Our customer service will be answered directly according to the question, or transferred to the service department or technical department, while tracking issues, until the customer completely solve the problem, and do record backup.
First, the period after-sales service situation
Warranty period: 2 years; lifetime maintenance.
Free warranty (including labor and materials): Warranty period free warranty, warranty period to ensure a reasonable price to provide spare parts and maintenance services. At any time, will not be exempted from the responsibility of the goods themselves.
Response time: received a user notification to ensure 24 hours of continuous after-sales technical service support.
Spare parts / spare parts: the factory has been prepared for the use of the factory before the necessary spare parts / spare parts.
Free training: free of charge at the scene of the procurement side of the technical staff training equipment to ensure that the use of personnel to master a variety of equipment and software and other conventional methods of use, as well as a small fault to determine and solve.
Telephone return visit: the warranty period after the company's monthly service will contact the user, understand the LED display operation, at any time to find problems to solve the problem.
Software upgrades: life-long maintenance system, and continue to perfect system functions and software upgrades.
Provide local installation guidance services.
Second, the warranty period after-sales service
After the warranty period to ensure a reasonable price to provide spare parts and maintenance services.
Third, after-sales maintenance and training projects
1, telephone return visit: the warranty period of the company's monthly service department will contact the use of units to understand the LED display, LED screen operation, at any time to find problems to solve the problem.
2, control software operation training: for the use of unit training 3-5 can master the system operator.
3, spare parts, spare parts: the display factory has been prepared for the use of the necessary spare parts / spare parts.
4, software upgrades: life-long maintenance system, and continue to perfect system functions and software upgrades.